When your system fails, you cannot afford to stop running your business. At CSC, we understand how important technology is to you and your staff. Our support service plans ensure that you receive immediate assistance and ongoing maintenance of the system, so that you can focus on doing what you do the best.
 

• Comprehensive Support Plan
• Limited Support Plan
• Per-Minute Support Plan

Plan Details:

Comprehensive Support Plan

Comprehensive Support Plan is recommended for larger clinics with 10 or more computers. It is required for multi-site installations:

• Unlimited Phone Support for all network, 'certified' software and hardware problem diagnosis
• Unlimited Updates on CSC Software Products. On average, we update versions multiple times per year. Clients at this level may download or receive multiple updates per year at no additional charge.
• Highest Priority Response. Usually immediate response.
• Remote Control Software Required  for CSC Support Center personnel to access your computer and solve the problem quickly
• Reduced Rates for Training, On-Site Service, Consulting or Professional programming/consulting time.

Limited Support Plan

Limited Support Plan is available for smaller practices with less than 5-8 computers:

• Unlimited Phone Support on CSC software and 30 Minutes Per Month Free problems with other software or hardware.
• One Update per year for CSC Software products. Additional Updates, if desired, may be purchased.
• $1 per Minute Charge for Excess Support Time Incurred in Any Calendar Month for non-CSC software issues.
• 2nd Highest Priority Response
• Remote Control Software Required  for CSC Support Center personnel to access your computer and solve the problem quickly
• Reduced Rates (About 30%) for Training, On-Site Service, Consulting or Professional time.

Please contact us for pricing information.

Per-Minute (Pay-As-You-Use) Support Plan

Per-Minute Support Plan is available for clients that do not have The Paperless Office or other CSC's software products installed, but would like access to our support center resources:

• Call In Support Charged to Credit Card or Deposit Paid in Advance. Contract required.

• $3 per Minute for time used.

• No guarantee of problem resolution.

• No Per Incident Maximum.

• Applies to both Software and Hardware Support Calls.

• No Software Updates are provided under this plan.

• 'Best Effort' Response. No support records retained for this class of contract.

• No Retroactive Upgrade to another Support Plan.

Please contact us for pricing information.

Please Note:

• The CSC Customer Support Center can be accessed from 9-5 (All US Time Zones) on business days by clients. Extended hour support is available at an additional fee.
• Outside of the United States, CSC provides support via the Internet with certain restrictions. There is no geographic limitation for any Software Support Plan. The CSC Support Center supports the following languages: English, Spanish, Italian, Russian, Portuguese, but not necessarily during all hours of operation.
• There is no restriction on the software that you can ask about, although we will identify those software packages that we do support by 'certifying' the installation. This will include networking software, communications software for claims or other purposes, office software such as Microsoft, Dragon Dictate or other products.
• CSC does not warrant that it can solve problems which are presented by client personnel if the software was not written by CSC. CSC Specifically does not warrant the software of another company. Support for software not produced by CSC is provided on a 'best effort' basis.
• Clients are required under contract plans to maintain remote control software which will be supplied by, or can be purchased from, CSC. Clients are also required to have a dedicated telephone or Internet line accessible to the computer that CSC personnel access. This facility can greatly reduce the time it takes for CSC personnel to solve problems.
• CSC recommends that clients subscribe to vendor update and support services. CSC will assist in applying all updates under each plan and will communicate with vendors such as Microsoft, DB Consultants, Inc., Scansoft, etc. to resolve problems should they occur.